Woolbet Cookie Policy

At Woolbet, we use cookies and similar tracking technologies to make your visit to our website safer, faster, and more personalised. This Cookie Policy explains what cookies are, how we at Woolbet Online Casino use them, and what choices you have regarding their use. By continuing to browse Woolbet Casino, you agree to the use of cookies as described below, unless you have adjusted your browser settings to refuse them.

What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They allow us to recognise your browser, remember your preferences, and understand how you interact with our platform. Whenever you play at Woolbet, we may place cookies on your computer, tablet, or mobile device to support core site functionality and to improve your overall experience.

Types of Cookies We Use

Our Woolbet Casino platform uses several categories of cookies, each serving a different purpose. We rely on these technologies to keep our services secure, functional, and tailored to your needs.

• Essential cookies: We use these to enable core features such as account login, secure sessions, and navigation across Woolbet Online Casino.
• Performance cookies: We collect anonymised data about how visitors use our website so that we can identify and fix technical issues.
• Functionality cookies: We remember your language preference, currency selection, and other settings so you do not have to reconfigure them each time you visit.
• Analytics cookies: We use these to measure traffic, understand player behaviour, and improve the layout and content of our platform.
• Advertising cookies: We and our partners may use these to deliver relevant promotional content and measure the effectiveness of our marketing campaigns.

How We Use Cookies at Woolbet Online Casino

We at Woolbet use cookies for a variety of legitimate operational purposes. These include keeping you securely logged in during your session, remembering items in your account settings, and ensuring that our games load correctly across desktop and mobile browsers. Since Woolbet Casino does not offer a downloadable app, cookies play an especially important role in delivering a consistent browser-based experience whether you access our site from a computer or a smartphone.

We also use cookies to support our welcome bonus tracking, including monitoring wagering progress on offers such as our Casino Welcome Pack and Sport Welcome bonus. This helps us ensure that bonus terms, such as wagering requirements and maximum bet limits, are applied correctly to your account.

Analytics and Performance

Our Woolbet team uses analytics cookies to understand which games, promotions, and pages are most popular among our players. This information helps us refine our game providers' offerings, improve our loyalty programme, and optimise our VIP Club communications. We never use analytics data to identify you personally without your consent.

Advertising and Marketing Cookies

At Woolbet, we may work with third-party advertising partners who use cookies to display relevant offers when you browse other websites. These cookies help us measure the performance of our marketing campaigns and avoid showing you repetitive or irrelevant advertisements. We do not sell your personal data to third parties for their own independent marketing purposes.

Third-Party Cookies

We at Woolbet Casino may allow selected third parties, including payment providers, analytics services, and game providers such as Evolution, Pragmatic Play, and NetEnt, to place cookies on your device when you interact with their embedded content on our site. These third parties operate under their own privacy and cookie policies, and we encourage you to review them separately, as our Cookie Policy does not govern their practices directly.

Managing Your Cookie Preferences

You have control over how cookies are used when you visit Woolbet Online Casino. Most browsers allow you to view, delete, and block cookies through their settings menu. However, please be aware that disabling essential cookies may prevent you from logging in, placing bets, or accessing certain features of our platform.

• You can adjust your browser settings to accept or reject all cookies.
• You can delete existing cookies stored on your device at any time.
• You can set your browser to notify you whenever a new cookie is being placed.
• You can use private or incognito browsing modes to limit certain types of tracking.

Please note that if you choose to disable cookies, some parts of Woolbet Casino, including login sessions, saved preferences, and bonus tracking, may not function as intended.

Cookies and Your Account Security

We use certain cookies to help protect your account from unauthorised access. These cookies work alongside our know-your-customer procedures, which require a government-issued photo ID, proof of address, and confirmation of your payment method before your first withdrawal. Session cookies help us verify that requests made under your account genuinely originate from your device, reducing the risk of fraudulent activity.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our own operational practices. Any revisions will be posted on this page, and we encourage you to review it periodically. Your continued use of our website after changes are published constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we use cookies, or if you would like more information about our data practices, please contact our support team. Our customer support is available 24/7 via live chat, with an average response time of around two minutes, and our team can assist you in English or French regarding any cookie-related concerns.

Woolbet is operated by Win Top Ltd, company number 16122, registered at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, and licensed by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1. This licence does not include authorisation from the UK Gambling Commission, and our platform is not part of the GamStop self-exclusion scheme.