Woolbet Terms and Conditions

Welcome to Woolbet. These Terms and Conditions govern your use of our website and services. By creating an account or using Woolbet casino online, you agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our services. Please read this document carefully before you register with us.

About Our Operator

Our platform is operated by Win Top Ltd, company number 16122, registered at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. We operate under an Anjouan Gaming Authority licence, B2C licence No. ALSI-202509029-FI1, issued 16 September 2025 and valid until 15 September 2026. We are not licensed by the UK Gambling Commission and we are not part of the GamStop self-exclusion scheme. We target players in Canada, the United Kingdom, and the European Union, and our services are available in English and French.

Eligibility and Account Registration

To use Woolbet, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. When you register for a Woolbet login, you confirm that all information you provide is accurate and current. We do not permit access to our services from Ohio (United States) or any other restricted territory. Each player may only hold one account with us; we reserve the right to close duplicate accounts and void associated winnings.

• You must provide a valid email address, date of birth, and residential details
• You must keep your Woolbet casino login credentials confidential
• You must notify us immediately of any unauthorised use of your account
• We may suspend or terminate accounts that violate these terms

Verification and KYC

We require identity verification before processing your first withdrawal. We may request a government-issued photo ID, proof of address, and confirmation of your payment method. We reserve the right to request these documents at any time, and we may delay or decline withdrawals until verification is complete. This process helps us at Woolbet maintain compliance with anti-money laundering regulations and protect our players.

Deposits and Withdrawals

We accept deposits via Visa, Mastercard, Skrill, Apple Pay, Google Pay, Revolut, Interac, and a range of cryptocurrencies including Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, Solana, Tron, Tether, and USD Coin. Withdrawals are processed via Visa, Mastercard, Skrill, Revolut, and select cryptocurrencies; please note that Apple Pay and Google Pay are deposit-only methods. Our standard withdrawal limit is 500 EUR per day, though raised limits apply to VIP levels. We do not impose a maximum win limit on any game.

Processing times vary depending on the method used. Skrill and Revolut withdrawals are typically instant, Visa and Mastercard withdrawals take one to three banking days, and cryptocurrency withdrawals depend on blockchain network confirmation times. We are not responsible for delays caused by third-party payment providers or network congestion.

Bonuses and Promotions

At Woolbet, we offer a Casino Welcome Pack of up to 303% and 3,003 GBP plus 303 free spins across your first three deposits, structured as 101% plus 101 free spins per deposit. A minimum deposit of 10 GBP is required per deposit, and bonus funds carry a wagering requirement of 35 times the bonus amount, a maximum bet of 5 GBP, and a validity period of 30 days. Slots contribute 100% toward wagering requirements. We also offer a Sport Welcome bonus of 50% free bet up to 30 GBP on your first sports wager.

Our VIP players may qualify for the High Roller Welcome offer of up to 383% and 13,831 GBP, available strictly by invitation. Additionally, we provide a Weekly Cashback of up to 500 GBP on net losses every Monday and a Weekly Rakeback of up to 200 GBP every Tuesday. We reserve the right to amend, withdraw, or cancel any promotion at our discretion, and we may void winnings obtained through bonus abuse or breach of these terms.

Games and Providers

Our casino features games from 89 providers, including NetEnt, Play'n GO, Pragmatic Play, Evolution, and Hacksaw Gaming, among many others. We offer slots, roulette, blackjack, baccarat, video poker, bingo, keno, jackpot games, craps and dice, scratch cards, crash games, sports betting, eSports betting, and virtual sports. Live dealer games are supplied by Evolution, Ezugi, Absolute Live Gaming, and Iconic 21. We do not offer ring or tournament poker, or RNG table poker. Woolbet casino bonus offers apply only to eligible games as specified in individual promotion terms.

Responsible Gambling

We are committed to promoting responsible gambling among all our players. We provide tools such as deposit limits, self-exclusion, and account closure upon request. If you believe you may have a gambling problem, we encourage you to contact our support team for assistance and available resources.

Customer Support

Our support team is available 24/7 via live chat, with an average response time of approximately two minutes. We provide support in English and French. If you have questions about your Woolbet account, transactions, or any Woolbet promo code, our team is ready to assist you at any time.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to Woolbet. We are not liable for losses arising from technical failures, internet connectivity issues, or events beyond our reasonable control. Our liability, where permitted by applicable law, is limited to the amount held in your account.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We recommend that you review this page periodically. Continued use of Woolbet after changes are published constitutes your acceptance of the revised terms.

Governing Law

These terms are governed by the laws applicable to our licence in the Union of Comoros. Any disputes arising from your use of our services will be handled in accordance with our licensing framework under the Anjouan Gaming Authority.

By using Woolbet, you confirm that you have read, understood, and agreed to these Terms and Conditions in their entirety. For further information, please contact our support team through live chat.