Woolbet Privacy Policy

At Woolbet, we respect your privacy and are fully committed to protecting your personal data. This Privacy Policy explains how we, Win Top Ltd (company number 16122, Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros), operating under Anjouan Gaming Authority licence No. ALSI-202509029-FI1, collect, use, store and safeguard information about you when you visit woolbet.com, register an account, or use our services. By accessing our platform, you agree that we may process your data as described below.

Information We Collect

Here at Woolbet Casino, we collect information necessary to provide our services, comply with legal obligations, and improve your overall experience. When you create an account, place a bet, or contact our support team, we gather relevant data across several categories.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address.
• We record your gaming activity, including deposits, withdrawals, bets placed, and bonuses claimed.
• We store technical data such as IP address, browser type, device information, and login timestamps.
• We keep payment information related to your chosen deposit and withdrawal methods, including Visa, Mastercard, Skrill, Apple Pay, Google Pay, Revolut, Interac, and supported cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, Solana, Tron, Tether, and USD Coin.
• We may request identity verification documents, including a government-issued photo ID, proof of address, and confirmation of your payment method, as part of our Know Your Customer (KYC) obligations before your first withdrawal.

How We Use Your Information

Our Woolbet platform uses your data for legitimate operational and legal purposes. We process your information to verify your identity, prevent fraud, comply with anti-money laundering regulations, and deliver the services you request. Our Woolbet Casino team also uses your data to communicate with you regarding your account, promotions, and important updates.

• We use your data to manage your account and process transactions.
• We use your information to detect and prevent fraudulent or suspicious activity.
• We use your contact details to send you service-related notifications and, where you have consented, marketing communications about our Casino Welcome Pack, cashback, and rakeback offers.
• We use technical data to improve website performance and troubleshoot issues.

Legal Basis and Regulatory Compliance

We at Woolbet process your data in accordance with our licence issued by the Anjouan Gaming Authority (Union of Comoros). We are not licensed by the UK Gambling Commission and we are not part of the GamStop self-exclusion scheme. Our processing activities rely on the necessity to perform our contract with you, comply with legal and regulatory obligations, and, where applicable, your consent for marketing purposes.

Sharing Your Data

We do not sell your personal data to third parties. However, our Woolbet Casino operations require sharing certain information with trusted partners to function properly.

• We share data with payment processors to complete your deposits and withdrawals.
• We share information with identity verification providers to fulfil our KYC obligations.
• We may disclose data to regulatory authorities, law enforcement, or courts where legally required.
• We share limited data with game providers such as NetEnt, Evolution, Pragmatic Play, and Play'n GO to enable gameplay and ensure fair outcomes.

Data Retention

Our Woolbet team retains your personal data for as long as necessary to fulfil the purposes described in this policy, including satisfying legal, accounting, and regulatory requirements. When your data is no longer required, we securely delete or anonymise it in accordance with our internal retention procedures.

Data Security

We at Woolbet Casino implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security protocols include encryption, restricted access controls, and regular monitoring of our systems. While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, including if you access our services from the European Union or United Kingdom, you may have certain rights regarding your personal data. Our Woolbet privacy practices are designed to respect these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain processing activities, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

If you wish to exercise any of these rights, you can contact our support team, available 24/7 via live chat, and we will respond to your request within a reasonable timeframe.

Cookies and Tracking Technologies

Our Woolbet website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

International Data Transfers

As we serve players across Canada, the United Kingdom, and the European Union, your data may be transferred to and processed in countries outside your country of residence, including Anjouan, Union of Comoros. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Age Restrictions

We at Woolbet do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. We encourage you to review this page periodically. Continued use of our Woolbet Casino services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team through our 24/7 live chat. Our Woolbet Casino support staff is available in English and French and typically responds within about two minutes.